Generally, we collect information about you if you create an account, when you email or call us, or from purchases operated or administered by us, and when you use our websites, apps and social media. We use that and other information to provide better services, marketing and support to you and our other customers.
We collect information when you access the MAD Group (Sussex) Ltd website. You may view and use our website via a computer, phone, tablet or other device. We use tracking tools like browser cookies and web beacons on our websites and apps to collect information about your usage. To learn more, please see our Cookies Policy.
When you create an order with MAD Group (Sussex) Ltd we collect the following information from you;
Contact details; we will hold contact information you provide to us e.g. name, address, phone number and email address.
Payment details; we do not store any credit/debit card detail on our systems.
We may use your information in the following ways and for the following purposes;
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
- To provide information to you that you request from us relating to our products or services.
- To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
- To inform you of any changes to our website, services or goods and products.
- If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
- To monitor and improve our products, services, and websites.
Where you have agreed, you may be contacted by us by email, text message, telephone or other means with information or offers regarding our upcoming events, products or services (including newsletters).
We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
Access to Information
In accordance with GDPR you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.
We occasionally update our policies as required by law.
Please check our ‘Policies’ page periodically for updates.
All policies are dated and have a version reference number.
What are cookies and how do they work?
Cookies are small bits of text that are downloaded to your computer or other devices when you visit a website. The website or application may retrieve these cookies from your web browser each time you visit, so they can recognise you, remember your preferences and provide you with a more secure online experience.
Generally, cookies are very useful and are a common method used by almost every website you visit because they help to make your online experience as smooth as possible. Cookies generally do not hold any information to identify an individual person, but are instead used to identify a browser on an individual machine.
Cookies can be referred to as session cookies or persistent cookies, depending on how long they are used:
- Session cookies only last for your online session and disappear from your computer or device when you close your browser.
- Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies may be checked each time you visit the site where the cookie was generated or, in the case of third-party cookies, from another site that also uses the same service.
Most web browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies) or warn you before a cookie is stored.
Please note, if you choose to block all cookies, our site will not function as intended and you will not be able to use or access many of the services we provide. If you have blocked all cookies and wish to make full use of the features and services we offer, you will need to enable your cookies. You can do this in your web browser.
Rather than blocking all cookies, you can choose to only block third-party cookies which will still allow our website to function as intended.
Find out more about cookies and how to manage them: www.aboutcookies.org